Refund policy

RETURNS & EXCHANGES

At OutOfLuv, we want you to be satisfied with your purchase.

PRE-ORDER ITEMS

Many OutOfLuv products are made available on a pre-order basis. By placing a pre-order, you acknowledge and accept the estimated production and shipping timeline provided on the product page.

Pre-orders may be cancelled within 24 hours of purchase. After this period, orders cannot be cancelled once production has begun.

EXCHANGES & STORE CREDIT

We accept exchanges or store credit requests within 14 days of delivery.

To be eligible, items must:

  • Be unworn, unwashed, and unused
  • Be in original condition
  • Include all original tags and packaging

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

REFUNDS

At this time, we do not offer refunds for change of mind, sizing issues, or general preference. Eligible returns will be issued as store credit or exchanged for another size, subject to availability.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at shopoutofluv@gmail.com with your order number and photos of the issue. We will work to resolve the problem as quickly as possible.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Final sale items
  • Gift cards
  • Items returned in worn, washed, or altered condition

CONTACT

For all return and exchange inquiries, please contact:
shopoutofluv@gmail.com

OutOfLuv reserves the right to refuse returns that do not meet the above conditions.